Facebook Moderators Demand Better Safety Protections During Pandemic

More than 200 Facebook content material moderators demanded higher well being and security protections Wednesday because the social media big known as the employees again to the workplace through the pandemic.

A petition signed by the contract staff dwelling in varied international locations stated Facebook ought to assure higher situations or permit the employees to proceed their jobs from residence.

“After months of allowing content moderators to work from home, faced with intense pressure to keep Facebook free of hate and disinformation, you have forced us back to the office,” stated the open letter launched by the British-based authorized activist agency Foxglove.

The letter known as on Facebook to “keep moderators and their families safe” by sustaining distant work as a lot as potential and providing “hazard pay” to those that do come into the workplace.

When the pandemic hit, Facebook despatched residence most of its content material moderators, these liable for filtering violent and hateful pictures in addition to different content material which violates platform guidelines. 

But the social platform found limits on what distant workers may do and turned to automated techniques utilizing synthetic intelligence, which had different shortcomings.

“We appreciate the valuable work content reviewers do and we prioritise their health and safety,” a Facebook spokesperson stated in an announcement to AFP. 

“The majority of these 15,000 global content reviewers have been working from home and will continue to do so for the duration of the pandemic,” the spokesperson stated. 

The staff’ letter stated the present atmosphere highlights the necessity for human moderators.

“The AI wasn’t up to the job. Important speech got swept into the maw of the Facebook filter, and risky content, like self-harm, stayed up,” the letter stated.

“The lesson is clear. Facebook’s algorithms are years away from achieving the necessary level of sophistication to moderate content automatically. They may never get there.”

The petition stated Facebook ought to contemplate making the moderators full workers, who normally could proceed working remotely by mid-2021.

“By outsourcing our jobs, Facebook implies that the 35,000 of us who work in moderation are somehow peripheral to social media,” the letter stated, referring to a broader group of moderators that features the 15,000 content material reviewers.

“Yet we are so integral to Facebook’s viability that we must risk our lives to come into work.”


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