ServiceNow and Workplace from Facebook announce new integrations for better experience – Times of India

NEW DELHI: ServiceNow and Workplace from Facebook have launched new integrations that are designed to create immersive experiences for the rising distributed workforce. With this new integration ServiceNow and Workplace from Facebook will assist in making work better for folks by enabling organizations to streamline communication between executives, departmental leaders, and staff.
The new capabilities improve an present ServiceNow Virtual Agent integration. With Virtual Agent, staff can request assist, obtain updates on in-progress requests, and join with stay brokers when needed–all with out leaving Workplace. The enhanced capabilities embody:
-ServiceNow Employee Campaigns built-in with Workplace from Facebook: Companies can now distribute related content material to staff immediately by means of their Workplace experience, in addition to different channels, making it simpler for staff to remain knowledgeable, engaged, and productive from anyplace and throughout any system.
-Workplace from Facebook Integration Spoke: Available as an IntegrationHub Spoke, clients can shortly create new integrations for Workplace from Facebook to satisfy their distinctive and evolving worker experience wants.
“The workplace of the future will be distributed, which means organizations must create new workflows that keep their employees informed, engaged, and connected,” mentioned Gretchen Alarcon, VP and GM, HR Service Delivery at ServiceNow. “We’re thrilled to partner with Workplace from Facebook to help our mutual customers break down silos, boost productivity, and ultimately deliver great employee experiences.”

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